New year, new projects and the first one being to always better serve our community! The points of contacts at France-IX have evolved online on our website to answer you more efficiently and quickly: sales, technical, billing/accounting, marketing and other general request.

CONTACT SALES IF

You are a France-IX member or a partner (remote peering, marketplace) and…

• You want to move or change your current connection (upgrade, migration)
• You need to modify your administrative data (acquisition, merger, change of contacts, office move…)
• You want to add an additional service (private peering/CUG, marketplace service)

You are not a France-IX member or a partner yet (remote peering, marketplace) and…

• You want to know more about our services and talk to France-IX on a global basis
• You are interested to become a partner (remote peering, marketplace)

CONTACT THE TECHNICAL TEAM IF

You are a France-IX member or a partner (remote peering, marketplace) and…

• You notice a degradation of your quality of service
• You lost your access to France-IX customer portal “tools”
• You wish to access partner IXPs via your peering port
• You have specific technical questions, you need to access the technical mailing lists

You are not a France-IX member or a partner yet (remote peering, marketplace) and…

• You have specific technical questions

CONTACT THE ACCOUNTING TEAM (Accounts Receivable, Accounts Payable) IF

You are a current France-IX member or supplier and…

• You have a question about a past or future invoice or payment receipt/invoice payment
• You need to modify your billing date (frequency, contact, address…)
• You would like to send us any purchase order number, reference or any other information to be added in our invoices

CONTACT THE MARKETING TEAM

• You would like to send us any non-technical comment or suggestion on our website, blog, etc.
• You are looking for general information about the company
• You would like to talk to us about an event/conference, a sponsorship or a speaking opportunity
• You would like to contact us about the General Meeting, the voting process or the annual report
• You are a journalist, analyst or editor and would like to ask questions or schedule an interview

SELECT “OTHERS” FOR OTHER REQUESTS

• You would like to apply to a job or any internship
• You would like to offer your services
• You have another question, not listed here